Wireless M2M/IoT is the Enabler for High-value Connected Support
Many businesses sell specialized industrial process equipment to a global set of customers and have remote support problem. These businesses are often small and medium sized enterprises with specialized skills, and are the only true experts capable of maintaining their customers’ specialized equipment in the field. For such companies key personnel time and money consumed to diagnose customer problems – either in person, which is costly; or via the telephone, which can be a difficult medium to address complex problems. M2M communications and remote monitoring promise to alleviate this support issue for industrial product companies. Read more =>